FAQs

Typically it takes 1-3 business days to dispatch your order. We’re doing our best to deliver it promptly for you.

The delivery timeframe after dispatch differs based on your location and is indicated on the product page.

After your order is dispatched, you will receive an email providing the tracking number and information about the delivery service used.

Please make sure you track your order using the tracking information received after dispatch or contact us as soon as possible. It is our responsibility for you to receive your order and we take this very seriously.

No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Yes, we offer international shipping. The shipping fee may vary based on your location. Take advantage of International Free Delivery for a specified minimum order value, as highlighted on our website.

Please note that import taxes may apply to your order, which are payable upon importation into your country. These taxes are not included in the purchase price and are the responsibility of the buyer. We recommend contacting your local customs office for more information on applicable import duties.

Some countries have a de minimis value for tax free imports. This also applies to our products.

Please note that the information provided is for general guidance purposes only and should not be considered as a contractual fact. We recommend consulting with your local customs authority.

For European Union and United States of America please check the dedicated sections below.

Prices displayed include all taxes (VAT), and we offer door-to-door delivery. We collect and pay the taxes (VAT) on your behalf.

For orders exceeding 150 Euro + VAT, we are unable to collect and remit taxes. If your cart exceeds 150 Euro + VAT, the total will adjust without VAT, and you'll need to pay VAT when importing the goods into your EU country.

Please note that the cart value will only update at checkout.

Orders valued below $800 are exempt from import duty. Orders valued over $800 USD (de minimis value) are subject to import duty tax.

Please note that the information provided is for general guidance purposes only and should not be considered as a contractual fact. We recommend consulting with your local customs authority.